Dr Desai's office does not refill prescriptions.
Monday July 7th, it took 14 phone calls to my doctors office by myself, my wife, and the pharmacy to get an ordinary refill of .09% sterile saline nebulizer.
At no time were we impolite. We were frustrated of course.
The doctor's office staff finally sent the WRONG prescription, even though the prescription must show in my records at their office.
They sent the wrong prescription two times, before the head pharmacist called a third time and got the right prescription.
After that, both my wife's phone and my phone were blocked from making calls to my doctor's office ...
The office staff BLOCKED our phones and wasted our whole day, and wasted pharmacy staff time ,,, because THEY don't take care of prescriptions?
Everybody else gets blamed for the incompetence of Desai's office staff?
So now, my wife and I are cut off at a key time in my health fight ... by the whim of the office staff ... not by the doctor that I am aware ... simply because they would rather frustrate and endanger a patient and delay the important health care work done by the pharmacy staff ... requiring all of us to make 14 phone calls for 1 prescription instead of sending in the prescription after the pharmacy faxed it to them several times over the previous week.
Why are we having to call Desai's office to get prescriptions in the first place?No other doctor tells their patients to call in for refills. The pharmacy faxes the request like normal, and sometimes it actually works and you get the prescription. But most times it doesn't.
I don't have this problem with any other doctor's office.... and I've been going to doctors for chronic illness since age 16 ..
What is going on over at Desai's office to make it so HARD to get ordinary refills?
This past spring, my zanax took 5 weeks to get a refill, I called 4 times, and stopped by face to face two times. Each time, they said, no problem, we'll send it in. But they didn't. When it was finally filled, they specified a different amount than the doctor's prescription.
I don't think the doctor is doing this. I think it's the office staff.
The office staff failed to fill my predisone 4 weeks ago ... that refill took 4 calls to the pharmacy and amazingly only 1 call to the doctor's office.
Right now we have been waiting 5 weeks to get prior approval for the Vitalcough machine that is absolutely needed to get the mucus out of my lungs. The vitalcough company has sent the prior approval information to the doctor's office more than one time, but the doctor's office claims they don't have it ...
I have an appointment with a new doctor, but I'm midway getting the vitalcough machine from Desai's office, and fear Desai's office will not forward my medical records to my new doctor.
The whole mess has taken a hard toll on my health... I'm 68 years old, and cannot fight to clear my lungs all day AND fight Desai's office staff too.
Desai's office procedures need a full review to protect other patients from harm.